FREQUENTLY ASKED QUESTIONS

  • Stay calm and make sure everyone is safe. Once you are in a safe location, contact Vermont Collision. We can assist you through the entire process: Including insurance claim support, accident- related documentation, vehicle repair, and final delivery. We are here to make your experience as smooth and stress-free as possible.

  • No appointment is necessary. You are welcome to stop by during our business hours for a free estimate.

  • Yes. We work with most major insurance companies and can assist throughout the whole claims process.

  • Yes. We can assist with your claim filing, documentation, and we can also directly communicate with your insurance company..

  • Yes. We can guide you through the whole process and assist you with any accident-related documentation when applicable.

  • Yes, We can help coordinate and arrange car rentals during the repair process.

  • Yes. We use professional paint-matching technology to ensure a high-quality job from start to finish.

  • Yes. California law allows you to choose the repair facility you prefer and trust regardless of your insurance company’s recommendation.

  • Yes. We provide our customers with courtesy vehicle pick-up and delivery services throughout Southern California.

  • Yes, We repair most domestic, import, luxury, and even electric vehicles.

  • We can help explain the process and assist you with the insurance company’s total loss procedures.

  • Yes. We offer free collision repair estimates.

  • We provide regular repair automatic updates and are always available to answer questions regarding your vehicle.

  • Our owners are experienced body technicians who personally oversee repairs from start to finish, always ensuring quality workmanship and customer satisfaction.

  • Repair time really depends on the extent of your car’s damage and the parts availability. We will constantly provide you updates throughout the whole repair process for your convenience.

PRIVACY POLICY

Vermont Collision respects your privacy. 

1. MOBILE INFORMATION NON-SHARING

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

2. MESSAGE FREQUENCY

Message frequency varies based on customer interaction and order status updates.

3. MESSAGE & DATA RATES

Message and data rates may apply for any messages sent to you from us and to us from you.

4. OPT-OUT 

You can cancel the SMS service at any time by texting "STOP". After you send "STOP", we will send you a confirmation message.