SMS terms & Conditions.

1. SMS Program Description

By opting into the Vermont Collision Text Messaging Program, you agree to receive automated SMS/MMS text messages from or on behalf of Vermont Collision regarding your vehicle's repair status, service updates and estimate notifications.

2. Opt-In & Express Consent

You opt into this service by providing your phone number to Vermont Collision by texting a keyword START to our text service number: (213) 754-0058. Providing your mobile number constitutes express written consent to receive recurring automated service and transaction-related text messages. Consent to receive SMS messages is not a condition of purchasing any goods or services.

3. Message Frequency

Message frequency varies depending on your vehicle's repair process and your interaction with our shop. Standard repair update flows typically involve 7 to 10 messages per repair order. Each time your vehicle repair status changes or when you text HELP

4. Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details on your plan. Vermont Collision does not charge for sending or receiving text messages, but your mobile service provider may impose standard messaging rates or fees.

5. Opt-Out Instructions (How to Stop)

You may opt out of receiving SMS updates at any time. To unsubscribe, reply STOP, END, or CANCEL, to any text message received from Vermont Collision. After doing so, you will receive one final confirmation message stating that you have been unsubscribed, and no further text messages will be sent to your number unless you opt back in.

6. Help & Support

If you need assistance or have questions regarding our SMS program:

  • Reply HELP to automated text message you receive from us or to: (213) 754-0058

  • Email us at: support@vermontcollision.com

  • Call us directly at: (213) 387-6846

7. Carrier Disclaimer

Carriers (such as AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages. Vermont Collision is not responsible for any delays in sending or receiving SMS/MMS messages, as delivery is subject to effective transmission from your network operator.

8. Privacy Policy

Your privacy is important to us. Vermont Collision will not sell, rent, share, or lease your mobile phone number or personal information to third parties or affiliates for marketing or promotional purposes. All mobile opt-in data and consent will remain strictly confidential. For more details, please review our full Privacy Policy Down Below:

PRIVACY POLICY

Vermont Collision respects your privacy. 

1. MOBILE INFORMATION NON-SHARING

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

2. HOW DO END-USERS CONSENT TO RECEIVE MESSAGES?

End-users can consent and opt-in to messages by texting “START” Upon texting the keyword, they will immediately receive an automated confirmation text: "Thanks for opting in! We’ll send updates on your vehicle’s repair status and estimate notifications. Msg frequency varies based on customer interaction and order status updates. Msg & data rates may apply. Reply HELP for support or STOP to cancel."

3. MESSAGE FREQUENCY

Message frequency varies based on customer interaction and order status updates.

4. MESSAGE & DATA RATES

Message and data rates may apply for any messages sent to you from us and to us from you.

5. OPT-OUT 

You can cancel the SMS service at any time by texting "STOP". After you send "STOP", we will send you a confirmation message.

6. HELP ASSISTANCE

End-users can text “HELP” to receive help message as follows:

For assistance with your repair or estimate, call us at 213-387-6846 or email vermontcollision@gmail.com Reply STOP to opt out. Msg & data rates may apply.